Technical Support Representative

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

Requirements

• Previous experience in customer-facing role such as customer service, technical or product support.
• Familiarity with Windows and/or iOS environment is a great asset.
• Experience with CRM and ERP systems (such as Salesforce or Dynamics) is a great asset.
• Empathic approach and skills in problem solving and active listening to resolve technical issues while maintaining high customer satisfaction are required.
• Communication and collaboration skills to interact with tech-savvy people while making computer novices feel supported and understood.
• Proficiency in written and spoken English is required. French or German language proficiency would be considered as a plus.

Benefits

• Assist in the development and maintenance of technical documentation such as articles, FAQs, and user guides tailored for target regions.
• Collaborate with our marketing team to monitor our social media channels.