Technical Support Representative

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work.

Requirements

• Proficiency in written and spoken Swedish is required;
• Previous experience in customer-facing role such as customer service, technical or product support.
• Familiarity with Windows and/or iOS environment is a great asset.
• Experience with CRM and ERP systems (such as Salesforce or Dynamics) is a great asset.
• Empathic approach and skills in problem solving and active listening to resolve technical issues while maintaining high customer satisfaction are required.
• Communication and collaboration skills to interact with tech-savvy people while making computer novices feel supported and understood.
• Educational background in relevant fields such as Speech-Language Pathology and Linguistics is a advantage but not necessary.

Benefits

• Generous Paid Time Off
• 401k Matching