Forecasting Analyst III

This role is responsible for building workforce plans that support day-to-day operations, including forecasting, staffing plans, schedule development, and performance analysis.

Requirements

• Hands-on WFM experience in a contact center
• Strong understanding of key call center drivers and metrics
• Proven ability to turn data into operational recommendations
• Advanced Excel skills
• Experience producing staffing plans and explaining tradeoffs
• Comfortable working with ambiguity and changing priorities
• Strong communication skills
• Strong stakeholder partnership
• High attention to detail and follow-through

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with employer match
• Paid time off