Forecast Analyst, Workforce Planning
Medical GuardianPennsylvania, United States
Posted March 2, 2026
Full Time
About the Company
Medical Guardian is a fast-growing digital health and safety company.
Job Description
Medical Guardian is a digital health and safety company looking for a Forecast Analyst, Workforce Planning to own short- and long-term call volume forecasting and staffing plans.
Requirements
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
- 3+ years’ experience in forecasting, data analytics, or workforce planning
- 2+ years’ experience leveraging forecasting/reporting tools (e.g., Verint, R, Tableau, Power BI)
- Strong proficiency in Excel to include pivot tables, Power Query, INDEX-MATCH, XLOOKUP, data validation, and dynamic charts
- Strong analytical and pattern recognition skills
- Experience with call center metrics and drivers (AHT, shrinkage, volume, occupancy, etc.)
- Experience with creating and maintaining custom models including AHT, cost per contact, and shrinkage models
- Knowledge of Five9 Call Center Software a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick Time Off & Holidays)
- Company Paid Short Term Disability and Life Insurance
- Retirement Plan (401k) with Company Match
