Remote Support Technician

E80 Group is seeking a Remote Support Technician to join their Technical Customer Service department, ensuring the efficient operation of E80 Group's products and systems. The role involves providing first-level support, troubleshooting hardware and software issues, and assisting customers in various technical support scenarios, including remote diagnostics and technician support. E80 Group is a multinational logistics solutions company focused on automation and traceability.

Requirements

• Work experience of at least 2 years in similar roles or automation industry
• Professional or technical diploma in mechatronics, electronics, or electrical engineering
• Availability to work on rotating shifts, including overnight and weekend work
• Excellent English language skills
• Fluency in Italian or Spanish
• High multitasking, problem-solving, and stress management skills
• Strong interpersonal skills
• Good computer and networking knowledge
• Electrical and mechanical knowledge and schematic reading skills

Benefits

• Compensation and contractual terms
• Hybrid work
• Training through internal Academy
• Career growth