Field Service Technician

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. The Field Service Technician serves as the on-site representative of EAC’s Hardware Services team, delivering high-quality customer experience in person as provided remotely.

Requirements

• Troubleshoot 3D printing hardware issues via phone and email for customers and partners
• Perform on-site diagnostics, preventative maintenance, and break-fix repairs
• Provide in-person onboarding and training for Premium Hardware Service customers
• Maintain a high level of professionalism and customer experience during all on-site interactions
• Manage scheduling of preventative maintenance visits and service appointments
• Accurately document all service activities and on-site visits
• Communicate key findings and customer insights to Sales Account Managers and Customer Success Managers to support account growth and retention

Benefits

• Medical insurance
• Employer Paid Short Term Disability
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• Dental Insurance
• 401(k) Plan with Employer match
• Basic Life, AD&D, and Disability Insurance
• Employee Assistance Program
• Paid Holidays