Customer Service Representative

EarthCam is seeking an entry level Customer Service Representative to join our Client Services team, providing timely, professional support to customers and ensuring a high level of customer satisfaction and efficient issue resolution.

Requirements

• Answer customer inquiries via phone, email, ticketing systems, and other support channels
• Resolve customer requests professionally and in a timely manner
• Document customer interactions accurately and perform basic troubleshooting when appropriate
• Provide customers with product and service information while referencing internal FAQs and documentation
• Support simple change requests and guide customers through self-service solutions when applicable
• Escalate complex or unresolved issues to supervisors or specialized departments as needed
• Maintain professionalism and ownership throughout the customer experience lifecycle

Benefits

• Pay starting at $45,000 plus performance-based bonuses
• 100% company-paid health insurance (single coverage)
• Dental and Vision insurance
• 401(k) plan with generous company matching
• Paid time off plus paid holidays
• Complimentary breakfasts, lunches, and snacks
• Team events, BBQs, and our annual company Olympics