Quality Assurance Manager

We are seeking a detail-driven and collaborative Quality Assurance Manager to build and lead our Quality Assurance program within Customer Care. This is an exciting opportunity to help create and launch a new quality framework that will elevate customer experience, improve agent performance, and enhance operational consistency.

Requirements

• Experience in quality assurance, training, coaching, or call center operations
• Strong analytical ability with a talent for interpreting trends and data
• Excellent written and verbal communication skills
• Highly detail-oriented with strong documentation and organizational skills
• Ability to build programs and processes from the ground up
• Comfortable with reporting tools and quality management platforms
• A positive, collaborative, and solution-focused mindset
• Ability to adapt in a fast-paced, evolving environment