Cross-Channel Customer Service Agent (Email, Chat, Voice) | On-site
EastWest BPOSan Fernando, Pampanga, Philippines
Posted December 11, 2025
21000 - 21000 PHP
Full Time
About the Company
Welcome to EastWest BPO, where we've been experiencing phenomenal growth since 2009 and we're thrilled to share our excitement for what's to come!
Job Description
We are seeking a highly skilled and motivated Blended Customer Service Representative to join our team and provide outstanding customer support to our offshore client.
Requirements
- At least 6 months voice call center experience handling US accounts
- At least 6 months experience as an Email/Chat Support handling US accounts
- Min Typing Speed of 40-50wpm with 95% accuracy
- Grammar Assessment passing score > 32/40
- Excellent comprehension skills
- Experience in sales is a plus
- Flexibility to work in shifts, including weekends and holidays
- Passion for delivering exceptional customer service and ensuring customer satisfaction