Non-voice Customer Service Representatives (Email/Chat) | On-site
EastWest BPOSan Fernando, Pampanga, Philippines
Posted December 11, 2025
21000 - 21000 PHP
Full Time
About the Company
EastWest BPO is a leading business process outsourcing company with a strong focus on customer service.
Job Description
We are seeking a highly skilled and motivated Blended Customer Service Representative to join our team and provide outstanding customer support to our offshore client.
Requirements
- At least 6 months voice call center experience handling US accounts
- At least 6 months experience as an Email/Chat Support handling US accounts
- Min Typing Speed of 40-50wpm with 95% accuracy
- Grammar Assessment passing score > 32/40
- Excellent comprehension skills with a perfect score of 15/15
- Experience in sales is a plus
- Outstanding written and verbal communication skills
- Genuine care for customers & clients
- Customer focus and adaptability to different personality types
- Ability to ask prying questions and diffuse tense situations
- Knowledge of CRM platforms is a plus
- Flexibility to work in shifts, including weekends and holidays