Customer Service Representatives (Pure Voice) | On-site
EastWest BPOSan Fernando, Pampanga, Philippines
Posted December 11, 2025
21000 - 21000 PHP
Full Time
About the Company
EastWest BPO began as a VOIP telecommunications provider and has evolved into a full‑service business process outsourcing firm with over 300 employees across four offices, including two international locations. The company specializes in contact center solutions—voice, chat, and email support—as well as lead generation, technical support, sales and retention, software QA, data processing, and performance testing. EastWest differentiates itself through a highly customized service model that eschews a one‑size‑fits‑all menu in favor of client‑specific solutions, backed by cutting‑edge cloud infrastructure and strong vendor partnerships that ensure zero downtime and data‑driven results. A core focus on employee training and a culture of continuous learning drives high‑quality service delivery and strong client relationships.
Job Description
Customer Service Representative role at EastWest BPO, handling customer inquiries, sales, retention, and collections, with excellent communication skills and ability to adapt to various responsibilities.
Requirements
- 6+ months of voice call center experience
- Prior experience in customer service, sales, retention, and inbound/outbound calling
- Willingness to undergo cross-training for various accounts
- Flexibility to work in different shifts, including evenings and weekends
- Customer-focused mindset with a genuine desire to help and assist customers
- Proficiency in using customer relationship management (CRM) software is an advantage
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent; Bachelor's degree preferred