Director Customer Experience

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation.

Requirements

• Proven leader with experience managing teams and scaling Customer Success, Support, and or Onboarding teams.
• Deep expertise in SaaS customer lifecycle management, including renewals, expansions, and customer health.
• Strong operator with a track record of building processes, systems, and teams in high growth environments.
• Highly data driven, with experience in forecasting, pipeline management, and CRM hygiene with HubSpot preferred.
• Passionate about coaching and developing leaders, not just individual contributors.
• Comfortable navigating ambiguity and evolving processes in a fast paced environment.
• Experienced supporting both high touch and scaled one to many customer models.

Benefits

• Flexible, fully remote environment
• Competitive employer-sponsored health insurances
• 401(k) + company matching
• Professional development reimbursements
• Quarterly remote work stipend