Director of Customer Experience
LucidyaAl Ahsa Governorate, Eastern Province, Saudi Arabia
Posted April 11, 2026
Full Time
About the Company
Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
Job Description
Lucidya is looking for a Director of Customer Experience to lead and scale their CX organization as they move into scale-up mode. The role will own the full post-sales journey and play a critical role in realizing, expanding, and retaining revenue across enterprise and government customers.
Requirements
- Proven leadership experience in Customer Experience, Customer Success, Account Management, or Revenue-facing roles
- Experience owning aggressive ARR targets and delivering results in fast-growth environments
- Background working with enterprise and government customers
- Experience leading large, multi-layered teams with diverse personalities
- B2B SaaS experience is a plus, but not mandatory
- Fluent in Arabic and English
- Proven record of delivering large, aggressive revenue targets
- Exceptional people leadership and culture-building capability
- Deep customer obsession - unwilling to accept ‘this is how it’s always been done’
- Adaptability, humility, and openness to learning
Benefits
- Competitive salary
- Stock options
- Comprehensive benefits package
- Opportunity to work with a fast-scaling AI company
