Senior Account Manager (w/m/d)

OTRS is a leading provider of service management software worldwide and supports companies in designing processes efficiently, securely, and transparently. We are looking for an experienced Senior Account Manager to strengthen our sales team and develop our strategic customers successfully.

Requirements

• Bachelor's degree in business, computer science, business informatics, or equivalent qualification.
• Several years of experience in account management of complex software solutions, ideally in the ITSM, workflow, or SaaS sector.
• Proven success in expanding existing customers and developing strategic accounts.
• Strong understanding of IT processes, digital business models, and technical connections.
• Confident appearance at C-level and ability to translate complex content into business value.
• Experience with modern CRM systems (e.g. Salesforce, HubSpot).
• Very good German and English skills in writing and speaking.

Benefits

• 30 paid days off
• 2 additional paid vacation days for social projects (CSR days)
• Hybrid workplace
• Company bike leasing
• Employee discounts
• International team
• Team events
• Career development
• Company laptop