Customer Service Representative

Customer Service Representative responsible for managing business interactions and relationships with customers, achieving customer satisfaction, and managing performance against customer requirements in accordance with contract.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field
• Advanced English proficiency
• At least 3 years of experience in customer service, account management, order management, or a related field
• Work experience with MFG Pro (preferred)
• Experience in a customer support role for technical products
• Strong understanding and experience in supply chain management
• Prior experience working with customer portals
• Experience working in manufacturing environments
• Strong negotiation skills
• Excellent communication and interpersonal skills
• Analytical skills and strong attention to detail
• Ability to prioritize and execute multiple tasks efficiently
• Ability to work under pressure and manage time-sensitive projects
• Customer service mindset
• Strong problem-solving skills

Benefits

• Equal employment opportunities