Senior Network & Telecoms Support Analyst

Ebury is seeking a Senior Network & Telecoms Support Analyst to lead the design, implementation, and support of our critical networks and communications infrastructure. The role involves taking ownership of complex technical projects, ensuring high availability, security, and scalability, and mentoring junior team members.

Requirements

• 4+ years of experience in a Network Engineering and VoIP/Telephony role
• Networking Mastery: Expert-level configuration of Meraki stacks (MX/MS/MR), Fortinet Firewalls, and extensive VPN tunneling experience
• Ticket and Project management: Experience using ticket and project management systems such as Jira
• Telephony Expertise: Knowledge of SIP, PBX administration, and call flow/IVR design across platforms like Avaya, Genesys, Yeastar, or Vonage
• Systems Knowledge: Strong proficiency in Linux administration and FreeRadius for network authentication
• Cloud Experience: Practical experience managing resources, networks and security rules within AWS
• OS Agnostic: Ability to support mixed environments (Windows, Mac OS, Chrome OS) at an admin level
• Communication: Ability to explain complex technical issues to non-technical stakeholders
• Autonomy: Proven ability to work independently in a regional office while collaborating with a global team

Benefits

• Competitive Starting Salary with an annual discretionary bonus
• Dedicated Mentorship
• Cutting-Edge Technology
• Clear, Accelerated Career Progression
• Dynamic & Supportive Culture
• Generous Benefits Package
• São Paulo Office: A fantastic location with excellent transport links