Support Engineer

Echodyne is seeking a Support Engineer to join our team working in a fast-paced environment developing high-performance commercial radar solutions.

Requirements

• Develop deep systems-level understanding of the Echodyne radar products
• Respond to technical questions from customers and Echodyne field solutions engineers
• Perform deep-dive data troubleshooting and statistical analysis of captured customer data
• Manage the RMA process for defective/damaged hardware
• Maintain and update support cases within our CRM tracking system
• Travel to customer locations for advanced technical support
• Communicate and manage software/hardware defect resolution internally with Engineering organization
• Stage and prepare radar and associated equipment for field demonstration purposes
• Train new products for Echodyne field engineers

Benefits

• Incentive stock options
• Excellent medical, dental and vision coverage benefits
• Unlimited vacation
• 12 paid sick days
• 9 paid holidays
• Company paid disability, life insurance, employee assistance program and travel insurance
• 401k Plan