Regional Desktop Support Engineer
ECIMilwaukee, Wisconsin, United States
Posted December 19, 2025
65000 - 65000 USD year
Full Time
About the Company
Enhanced Compliance Inc. (ECI) delivers end‑to‑end consulting for the life‑sciences sector, helping medical‑device, pharmaceutical, and biotech companies navigate the entire product lifecycle. Its global team of consultants—averaging 15 years of industry experience—specializes in FDA and international regulatory strategy, quality assurance, risk management, manufacturing engineering, and post‑market surveillance, while also offering research & development support, project management, and M&A due diligence. ECI’s distinctive advantage lies in its deep regulatory expertise combined with a hands‑on technical services portfolio, supported by a state‑of‑the‑art packaging‑testing laboratory in Costa Rica and a headquarters in Marlborough, Massachusetts.
Job Description
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. The Regional Desktop Support Engineer will deliver technical support through phone, remote tools, and onsite visits, ensuring timely issue resolution and clear communication. The ideal candidate will troubleshoot and resolve Level 1 and 2 support issues and build and maintain strong client relationships.
Requirements
- Bachelor's degree in information technology or equivalent technical experience and certifications
- Knowledge of MFA, MDM, VPN, Tier 1 Desktop support and Windows 10/11
- Strong customer service orientation with excellent communication and documentation skills
Benefits
- Flexible PTO
- Health benefit eligibility
- Life insurance
- Pet insurance
- 401K
