Join Wipro LLC as a Desktop Support Engineer within our CIO Org, where you'll play a critical role in supporting and maintaining our organization's IT infrastructure and computer systems.
Requirements
- Deliver advanced hardware support for laptops, tablets, and mobile devices including installation, debugging, and repair.
- Ensure seamless operation and troubleshooting expertise across Windows 11, Mac OS, iOS, and Android platforms.
- Manage installation, configuration, and maintenance of critical desk-side productivity tools such as Microsoft Office 365 suite, MS Teams, OneDrive, and Outlook.
- Provide expert resolution for email client issues, focusing on Outlook configuration and support, ensuring smooth communication for all users.
- Maintain strong technical knowledge of computer hardware/software systems with continuous updates on emerging technologies.
- Support data center initiatives and ensure adherence to data governance policies, enhancing system security and operational compliance.
- Handle network device support including Cisco and other hardware, performing rack and stack operations as well as console enablement to maintain robust network connectivity.
- Administer IT asset lifecycle management to optimize asset utilization and ensure regulatory and organizational compliance at location level.
- Enforce compliance policies related to antivirus management, system patching, disk encryption, and user account adherence to maintain a secure IT environment.
- Collaborate effectively with cross-functional teams to ensure incident resolution within SLA timelines, fostering a client-centric service culture.
- Document troubleshooting steps, solutions, and system configurations to contribute to the knowledge management system and continuous improvement processes.
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
