Service Desk Analyst
ECITaguig, Philippines
Posted February 12, 2026
Full Time
About the Company
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations.
Job Description
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. We are seeking an enthusiastic and qualified Service Desk Analyst to join our team.
Requirements
- Minimum 2 years of end user support
- Microsoft Operating Systems such as Windows 10,11
- Microsoft Office 2010-2019
- Exceptional experience MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting
- Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint
- Basic PowerShell experience
- Android/iOS configuration, troubleshooting and potential integration with MDM solutions
- Familiar with cyber-security concepts
- Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls
- Experience with hardware troubleshooting
- Excellent communication and customer service skills
- Familiarity with file system support including permissions, sharing, backups and restores
- Experience working a service desk ticketing system
Benefits
- Separate sick leave and vacation leave
- Health benefit eligibility the first of the month
- Life and accident insurances
