Analyst
eClerxPunjab, India
Posted October 6, 2025
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking motivated individuals to join their Outbound Voice Team as Technical Support Agents. The role involves making outbound calls to customers with technical issues, troubleshooting problems, and providing effective solutions. Key responsibilities include active listening, accurate diagnosis, clear instructions, documentation, and follow-up.
Requirements
- Excellent communication skills (verbal and written)
- Strong problem-solving abilities
- Ability to remain calm and patient with frustrated customers
- Technical aptitude and ability to learn new technologies
- High school diploma or equivalent