Analyst

eClerx is seeking an Analyst to interact with customers in a fast-paced environment. The role involves providing technical support, resolving customer issues, and ensuring service quality. Candidates should be able to work collaboratively, adapt to changing schedules, and contribute to process improvements. They will be assisting in various tasks such as setting up equipment, scheduling appointments, and managing customer interactions.

Requirements

• Strong communication and interpersonal skills
• Ability to quickly assimilate process knowledge
• Good at problem solving and root cause analysis
• Professional conduct and appearance
• Understanding of web technology and cable setup
• Reliability in terms of attendance and timing
• Flexible for 24X7 Shifts