Analyst
eClerxMumbai, Maharashtra, India
Posted January 29, 2026
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
We are looking for a Customer Service Analyst - Voice Process to join our team in Mumbai. The ideal candidate should have strong communication skills, ability to work collaboratively with teams, and take proactive actions to resolve customer issues. The role involves interacting with techs in the field, troubleshooting technical issues, and ensuring high-quality standards and superior service levels.
Requirements
- Strong communication skills
- Ability to work collaboratively with teams
- Proactive problem-solving skills
- Understanding of web technology and cable setup