Analyst
eClerxMumbai, Maharashtra, India
Posted December 11, 2024
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
The Analyst will provide technical support to customers, ensuring high-quality service and resolving issues related to their technical services. This includes customer interaction, troubleshooting, maintaining data accuracy, and coordinating with other teams. The role requires strong communication skills, problem-solving abilities, and adaptability to a constantly changing environment.
Requirements
- Strong communication skills
- Problem-solving and root cause analysis skills
- Understanding of web technology and cable setup
- Reliability and punctuality
- Adaptability to a 24X7 schedule