Analyst

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services.

Requirements

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and patient when dealing with frustrated customers.
• Technical aptitude and ability to quickly learn and understand new technologies.
• Previous experience in a technical support or customer service role is preferred.
• Familiarity with CRM software and call center technology is a plus.
• High school diploma or equivalent; additional technical certifications are a bonus.