Analyst
eClerxPunjab, India
Posted February 27, 2026
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents, responsible for making outbound calls to customers who have reported technical issues and troubleshooting them to provide effective solutions.
Requirements
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient when dealing with frustrated customers.
- Technical aptitude and ability to quickly learn and understand new technologies.
- Previous experience in a technical support or customer service role is preferred.
- Familiarity with CRM software and call center technology is a plus.
- High school diploma or equivalent; additional technical certifications are a bonus.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan