Senior Analyst

We are seeking to add a Command Centre & User Experience Monitoring – Senior Analyst to our growing talent pool. The ideal candidate will have 3+ years of hands-on experience in Command Centre operations, synthetic monitoring, and application/infrastructure support—preferably within the e‐commerce domain.

Requirements

• Monitor IT systems, applications, and infrastructure to ensure high availability, performance, and stability.
• Respond proactively to system alerts, events, and incidents by performing initial triage, analysis, and timely resolution.
• Escalate incidents to relevant resolver groups based on impact, urgency, and predefined workflows.
• Communicate effectively with internal IT teams, cross-functional stakeholders, vendors, and management during active incidents.