Technical Support Lead

At ecoATM, we are a technology company and a pioneer of device re-commerce, providing a work culture unlike any other. We are seeking a Technical Support Lead to provide support to our field of kiosks through CRM tools via phone, email, and portal.

Requirements

• Manage MS Queues and ensure field services is dispatched in a timely manner
• Ensure that agent utilize time management skills and are available as much as possible
• Available to work nights, weekends, holidays as department provides 16 hours a day, 7 days a week support

Benefits

• Base pay
• Short-term and long-term incentives based on individual and company performance