Lead Business Process Analyst

We are seeking a Lead Business Process Analyst to join our Analytics & Digital Solutions (ADS) team, working closely with Logistics, Planning, Commercial, and Customer Service teams to deliver scalable, action-oriented analytics solutions. The role will involve leading initiatives to improve process efficiency, service performance, cost optimization, and continuous improvement across logistics operations.

Requirements

• Partner with OBL to translate OBL priorities into analytics-enabled process improvements
• Facilitate problem definition, business framing, and outcome alignment with senior stakeholders
• Collaborate with global and regional leaders to standardize and scale logistics analytics solutions
• Act as a business process expert and contribute to knowledge management, documentation, and continuous improvement
• Stay current on industry and analytics trends to identify opportunities for new technologies and practices
• Act as the functional SME for logistics reporting and analytics tools
• Ensure solutions are usable, embedded in operations, and delivering measurable impact
• Support process efficiency, automation, and controls initiatives across logistics operations to improve operations
• Identify process, service, and cost improvement opportunities, including AI-enabled use cases
• Co-develop AI-ready analytical data models with data engineering and operations teams
• Design and deliver reporting for logistics KPIs, including transportation, service, cost, and execution performance
• Ensure data availability, reliability, quality, validation, and reconciliation across all logistics analytics products
• Lead design reviews, functional QA, and governance for dashboards, reports, and analytics solutions
• Ideate, prototype, and iterate solutions using analytical tools such as Power BI, python etc.
• Plan and support analytics deployments, including documentation and delivery readiness
• Own adoption strategy, change management, and value realization for analytics solutions
• Mentor and develop associates to independently lead projects, strengthen business process expertise, and deliver measurable operational outcomes

Benefits

• Competitive compensation
• Benefits
• Career growth