Web Application Support Specialist

Web Application Support Specialist position at EcoVadis, providing immediate assistance on issues triggered by intensive users of EcoVadis tools, troubleshooting reported issues, and collaborating with end users and developers to identify and solve issues in EcoVadis’ internally developed web applications.

Requirements

• Fluent written and spoken English
• Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.
• Approximately +2 years working experience in Web Application Support, especially in the Azure.Net environment.
• Basic knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.).
• SQL and C#.Net programming knowledge - code debugging.
• Experience with Visual Studio and SQL Server.
• Salesforce Expertise – Technical, working knowledge of Salesforce platforms (but not required)
• Salesforce Certifications – Preferred, but not required

Benefits

• Work from home allowances (one-off IT and Home equipment)
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Annual performance bonus
• Remote work from abroad policy
• Internet and electricity bill allowance
• Health care and life insurance after specified seniority
• Hybrid work organization (from the office or from home)
• Additional day for community service when volunteering
• Career Growth Management