Member Advocate

Join us in creating a better way! As a Member Advocate, you will be responsible for taking customers through the post-enrollment journey, answering customer service calls, handling a high volume of calls, cross-selling additional products, and providing exceptional support to enhance member satisfaction and retention at eHealth.

Requirements

• Hold a resident state health insurance license or have the ability to obtain one
• Have strong organizational, interpersonal, and communication skills
• Have the ability to handle high call volumes and manage multiple tasks simultaneously
• Have a high level of integrity and customer focus
• Have previous customer service experience, preferably in a call center or similar environment

Benefits

• Competitive hourly wage
• Comprehensive training and support
• A positive and collaborative work environment
• The opportunity to make a meaningful impact on our member community