IT Service Desk Analyst

Role Overview

The IT Service Desk Agent serves as the initial point of contact between end users and technology teams, managing end user requests and providing remote technical support.

What You Will Do

Respond to incoming support requests, troubleshoot and resolve issues related to hardware, software, and networks, and provide technical support for a range of devices.

Why It Might Be a Fit

This role requires strong analytical and problem-solving abilities, leadership qualities, and the capacity to work under pressure and manage crisis situations effectively.

Requirements

• Bachelor’s degree in Computer Science or Management Information Systems, or equivalent experience
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, CCNA, ITIL4)
• Minimum of two years of IT support experience in an enterprise environment
• Ability to work a 24/7 rotational schedule
• Proficiency in using help desk software and managing ticketing systems
• Demonstrated expertise in supporting Microsoft Windows and Office applications
• Flexibility to work in rotating shifts
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• High level of IT knowledge, coming from a technical background

Benefits

• Competitive salary
• Opportunities for career growth and development
• Diverse and inclusive work environment
• Comprehensive benefits package
• Paid time off and holidays
• Professional development opportunities