IT Service Desk Analyst

As a Service Desk Analyst, you will act as the point of guidance, direction and escalation for the team and our employees and external collaborators worldwide, providing timely and consistent support and best-in-class customer service.

Requirements

• Graduate of a diploma or bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent education
• At least 3 years of experience in a Service Desk / Technical Support role
• Experience within the financial industry and/or within a global team is a plus
• Excellent knowledge of Windows 11 and experience in using Active Directory, Azure, Intune, O365 / OneDrive, ServiceNow, SharePoint
• Experience in remote support, corporate video conferencing (MS-Teams, Zoom), AV support and corporate events setup
• A strong commitment to customer service and to build & maintain relationships with stakeholders at all levels of the company
• Strong critical thinking and problem-solving skills
• Excellent communication skills with the demonstrated capabilities to develop strong relationships and strategically manage and influence senior stakeholders
• Ability to maintain confidentiality
• Passion for the Information Technology field and helping people

Benefits

• Professional, international working environment
• Challenging, rewarding career within a growing company
• Collaborative environment, with on-the-job training and mentorship opportunities
• One-month sabbatical after every five years of service
• Education assistance program
• Fun office and team events, including volunteer opportunities to connect with and help our local communities