Head of Retention for Ejam, responsible for developing and executing strategies to increase repeat purchase rate and subscription longevity, and reduce churn through data-driven experimentation.
Requirements
- 5+ years of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands)
- Deep hands-on experience with Klaviyo or similar ESP and SMS platforms
- Proven success improving LTV and reducing churn in a subscription business
- Strong analytical skills with experience in cohort analysis and forecasting
- Experience partnering with CX teams to implement customer feedback loops
- Strong communication and project management skills
- Ability to think strategically while executing quickly and independently
Benefits
- Competitive base salary designed to reward high performance and impact
- 401(k) plan with company matching
- Comprehensive health benefits including medical, dental, and vision coverage
- Stock option plan so you can share in the value you help build
- Generous paid time off and company holidays
- Real ownership and autonomy to drive measurable growth
- Ongoing professional development opportunities as we scale