Head of Retention

Head of Retention for Ejam, responsible for developing and executing strategies to increase repeat purchase rate and subscription longevity, and reduce churn through data-driven experimentation.

Requirements

• 5+ years of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands)
• Deep hands-on experience with Klaviyo or similar ESP and SMS platforms
• Proven success improving LTV and reducing churn in a subscription business
• Strong analytical skills with experience in cohort analysis and forecasting
• Experience partnering with CX teams to implement customer feedback loops
• Strong communication and project management skills
• Ability to think strategically while executing quickly and independently

Benefits

• Competitive base salary designed to reward high performance and impact
• 401(k) plan with company matching
• Comprehensive health benefits including medical, dental, and vision coverage
• Stock option plan so you can share in the value you help build
• Generous paid time off and company holidays
• Real ownership and autonomy to drive measurable growth
• Ongoing professional development opportunities as we scale