Director of Retention Strategy

Stay AI is hiring a Director of Retention Strategy to lead and elevate retention marketing for high-growth ecommerce brands, partnering with top-tier brands and leading the team to develop best-in-class lifecycle and subscription strategies.

Requirements

• 5–7+ years in retention marketing, lifecycle marketing, or CRM
• Experience working at an ecommerce brand or retention/lifecycle agency
• Deep, hands-on experience with Klaviyo (must-have) and SMS platforms (Postscript, Attentive, etc.)
• Proven track record driving retention strategies, LTV, subscriber growth
• Strong understanding of subscription programs (dunning, churn prevention, winbacks)
• Fluent in ecommerce metrics (LTV, churn, cohort performance)
• Experience building flows, campaigns, and retention programs

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement