Call Coaching Advisor : Sri Lanka (Remote)
Ekwa Marketing Inc.Colombo, Western Province, Sri Lanka
Posted March 11, 2026
Full Time
About the Company
Ekwa Marketing Inc. specializes in empowering doctors to achieve their goals through expert digital marketing strategies, including SEO and search engine optimization. Our core focus is on boosting patient flow and driving monthly growth for healthcare professionals.
Job Description
The Call Coaching Adviser/Analyst is responsible for improving new patient call conversions by coaching front office teams on effective, patient-centric call handling. The role involves monitoring and reviewing inbound calls, providing actionable feedback, and delivering tailored coaching to enhance patient engagement and appointment scheduling.
Requirements
- Coach front office teams to improve call handling and new patient conversion rates through patient-centric interactions.
- Monitor calls, analyze trends, provide feedback, and identify improvement areas.
- Assist in bi-weekly/monthly call reviews, providing insights and reports on new patient call activities within given deadlines while maintaining standards and accuracy of outputs.
- Develop strategies to meet client goals and improve call handling and patient engagement.
- Stay updated on best practices and innovative training, and call strategies.
Benefits
- Paid leave
- Selected training/certification programs
- Performance-based annual rewards
- EPF/ETF: Enrollment in Sri Lanka’s employee provident and trust funds
- Legal Compliance: Adherence to the Sri Lankan Shop and Office Act
