Call Center Executive

We are seeking a target-driven and energetic Call Center Executive to manage student lead engagement and appointment conversions. The role involves handling high-volume inbound and outbound calls, nurturing prospective students, maintaining CRM accuracy, and supporting counselling teams to drive strong pipeline conversions.

Requirements

• Minimum 1–2 years of experience in call center, telemarketing, or student recruitment environments.
• Strong verbal communication and persuasion skills.
• Ability to work under daily and weekly performance targets.
• Familiarity with CRM systems such as Zoho is an advantage.
• Strong follow-up discipline and time management skills.
• Good command of English and Sinhala.