IT Support Specialist
El Sewedy Infrastructure Business GroupIT Infrastructure & Operations
Posted October 30, 2025
Full Time
About the Company
El Sewedy Infrastructure Business Group is a global leader in integrated infrastructure solutions, evolving from a local electrical products manufacturer into a diversified provider of wires, cables, electrical equipment, engineering & construction, digital services, and infrastructure investments. With more than 19,000 employees and revenues exceeding USD 5.13 billion in 2024, the company operates 34 production facilities across 19 countries in Africa and Asia and supplies high‑end products to over 110 markets worldwide. Its portfolio spans power generation, transmission, renewable energy, telecom infrastructure, and utility development, positioning it as a one‑stop partner for complex, end‑to‑end infrastructure projects. Committed to innovation, sustainability, and digital transformation, El Sewedy delivers value through advanced engineering, cutting‑edge technology, and a culture of continuous improvement.
Job Description
Provide technical support for hardware, software, and network-related issues, perform system maintenance and monitoring, manage user accounts and access, document incidents and reports, and collaborate with IT teams.
Requirements
- Provide advanced technical support for hardware, software, and network-related issues
- Troubleshoot escalated incidents and ensure timely resolution based on SLAs
- Manage user accounts, permissions, and access rights across systems and applications
- Perform routine system checks, software updates, and patch management
- Monitor system performance and proactively address potential issues
- Document incidents, resolutions, and procedures for future reference
- Collaborate with different IT teams for complex issues
- Communicate effectively with end users to understand issues and explain solutions clearly
