IT Support Specialist
ESETSingapore, Singapore
Posted November 12, 2025
Full Time
About the Company
When technology enables progress, ESET is here to protect it. Since its beginning, ESET cybersecurity software has empowered people to use IT to improve their lives and grow their businesses. A lot has changed over the three decades of ESET’s existence, but our ambition remains the same. We’ve grown into a global brand, protecting tens of millions of people and hundreds of thousands of companies worldwide. We continue to develop ways to protect the technology that enables progress and strive to make inevitable change a change for the better. Visit www.eset.com to learn more.
Job Description
The IT Support Specialist is responsible for ensuring the smooth operation of internal IT systems and providing technical support to end users.
Requirements
- Deploy, configure, and maintain end-user devices and peripherals.
- Provide first-line and second-line technical support for hardware, software, and network issues.
- Administer user accounts, access rights, and system configurations.
- Monitor system performance, backups, and security status.
- Support local and remote users through ticketing systems and direct communication.
- Maintain documentation and contribute to knowledge base updates.
- Coordinate with global IT teams on infrastructure and system-related tasks.
- Assist in IT asset management and procurement processes.
- Participate in IT projects, including system upgrades and process improvements.
- Ensure compliance with internal IT policies and standards.
- Provide support for conferencing and multimedia equipment.
- Troubleshoot and resolve issues related to telephony and connectivity.
- Perform routine maintenance and updates on servers and network components.
Benefits
- Comprehensive health insurance
- Gym perks
- Team sprit & recognition
- Generous leave policies
- Modern office perks
- Hybrid work culture
- Fuel your growth
