HELP DESK MANAGER
ΕΛΒΑΛΧΑΛΚΟΡ (ΤΟΜΕΑΣ ΕΛΑΣΗΣ ΑΛΟΥΜΙΝΙΟΥ)Athens, Attica, Greece
Posted April 2, 2026
Full Time
About the Company
ΕΛΒΑΛΧΑΛΚΟΡ specializes in aluminum rolling and recycling, producing advanced materials for diverse industrial sectors.
Job Description
Elval is seeking an experienced Help Desk Manager to lead and optimize its IT Service Desk operations, delivering high-quality IT support services and aligning IT services with business objectives.
Requirements
- Bachelor’s degree in computer science or a related field
- Proven experience in IT Service Desk / Help Desk management
- Strong knowledge of ITIL 4 Foundation (certification required)
- Hands-on experience with ITSM tools (ServiceNow or similar)
- Solid understanding of enterprise IT infrastructure and security
- Experience supporting ERP systems
- Strong analytical and reporting skills (KPIs, dashboards, service metrics)
- Excellent leadership, communication, and stakeholder management skills
Benefits
- Dynamic working environment
- Continuous learning encouraged
- Career development relates to performance
- Competitive remuneration package
