Customer Experience Advisor

Join a talented, diverse team focused on a life-changing mission at one of Europe’s fastest-growing tech scale-ups. As a Customer Experience Advisor, you will be responsible for managing multiple channel contacts to deliver an exceptional customer experience to families and carers.

Requirements

• Previous experience in a account management, customer support or customer success role
• Highly organised with strong attention to detail
• Passion for delivering exceptional customer experience and long-term relationship building
• Strong communication skills - both written and verbal
• A proactive, “can-do” attitude and a customer first mindset
• Understanding of the Customer Experience team performance and how this feeds into wider business priorities
• Confidence handling complaints and turning around challenging situations

Benefits

• Competitive Salary + Bonus Scheme
• 25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rota)
• 6 weeks work from anywhere in the world
• Dental and health insurance
• Hybrid office (2 days per week in the office)
• E-learning platform (Udemy)
• Sponsored quarterly team and company socials
• Mentoring and coaching programmes to help you achieve your personal and career goals
• Macbook + any particular extras you require
• Cycle-to-work scheme