Field Service Engineer - Canada

We are seeking an experienced Field Service Engineer to support our growing customer base in Canada and the Great Lakes region. The role will involve troubleshooting instrument issues, repairing and maintaining instruments in the field, and providing customer support.

Requirements

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field with support when needed.
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts
• Utilizing service CRM software to accurately document work in a timely manner

Benefits

• Stock options
• Discretionary annual bonus