Customer Service Associate - Medical Devices
elliquenceNew York, United States • California, United States
Posted April 28, 2026
45000 - 55000 USD
Full Time
About the Company
elliquence is a medical technology company founded in 1959 by Doctor Irving Ellman, renowned for its proprietary Radiowave technology. The company specializes in neurosurgery, endoscopic spine, orthopedic, and pain management, offering innovative, high-quality, and cost-effective solutions that minimize trauma, reduce scar tissue formation, and promote early recovery. With a 50-year heritage of technological distinction, ellliquence is committed to improving surgical outcomes through 'healthy tissue preservation' and staying at the forefront of procedural advancements.
Job Description
This role provides comprehensive front-line support to independent sales representatives and customers regarding orders, products, and services, interacting via telephone, email, online chat, and in person.
Requirements
- High school diploma or equivalent
- 2 years' experience in customer service required. Medical devices or the medical industry is a plus
- Excellent communication skills (verbal and written) including active listening
- Customer service-oriented mindset and able to resolve customer concerns with a sense of urgency
- Proactive mindset, strong logical thinker with the ability to analyze and solve problems
- Excellent time management and organizational skills
- Ability to work independently and collaboratively in a fast-paced environment
- Knowledge of, or ability to learn, product, service, or area of customer service specialization
- Process oriented mindset with a focus on efficiency and continuous improvement
- Detail oriented with strong commitment to accuracy and precision in work output
