Customer Experience Executive (Arabic Speaker)

Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers’ concerns in the quickest possible manner.

Requirements

• Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers’ concerns in the quickest possible manner
• Routing the issue to correct team by understanding the issue properly
• Listens and understands customers’ concerns; provides required guidance and information using the available resources
• Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
• Follows up on escalated and re – assigned service support requests and tickets
• Identify the solutions and contributes to the knowledge base and utilizes it as required
• Provides service health feedback based on received requests and tickets