Technical Customer Support Specialist Level I

We are seeking a Technical Customer Support Specialist Level I to provide timely, consistent, and best-in-class customer support via telephone, email, chat, and any future channel. The successful candidate will develop relationships and build rapport quickly with customers, lead by example, and adhere to prescribed departmental procedures.

Requirements

• 3+ years of experience in a customer or technical support role
• Strong troubleshooting and critical thinking skills
• Excellent verbal and written communication skills
• Experience working with ticketing systems and support platforms
• Ability to mentor and support team members in resolving complex queries
• A proactive and solutions-focused mindset
• Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.)
• Ability to work independently and collaboratively in a fast-paced environment