Application Administrator

The Applications Administrator is responsible for the controlled administration and support of in-house and third-party applications used by the Global Project Management Office (PMO), ensuring compliance with IT policies, security standards, and governance requirements.

Requirements

• Manage and maintain the configuration of existing in-house and third-party applications.
• Evaluate, test, and configure new applications as required.
• Maintain configuration documentation and/or software.
• Track change and enhancement requests and software updates, and perform and report impact analysis on the current configuration, automations, reports, training, documentation, processes, etc.
• Plan and coordinate testing of changes and upgrades.
• Support development of user training and communications.
• Maintain user lists and perform user administration functions on the supported applications.
• Monitor, track, triage and manage end user support requests.
• Provide end user support by diagnosing and resolving issues and answering usage-related questions. Escalate problems to the software vendor as needed and track through resolution.
• Periodically monitor the applications for data integrity. Notify end users to make needed updates.
• Monitor and support archiving activities.
• Support development and implementation of processes for application monitoring and maintenance.
• Identify process automation opportunities and support implementation.
• Support data integration and extraction efforts.
• Support custom query and report creation.
• Develop, maintain, and report on metrics for the supported applications.
• Develop work plans and track/report status of assigned projects and tasks.
• Provide oral and written reports to managers and stakeholders.
• Maintain knowledge of relevant technologies and applications.
• Maintain record of work done.

Benefits

• Competitive benefits plans
• Variety of medical insurance plans
• Employee Assistance Program
• Employee resource groups
• Recognition
• Flexible time off plans
• Paid parental leave (maternal and paternal)
• Vacation and holiday leave