This position is responsible for the full life-cycle management of assigned PEC applications, including installation, implementation, maintenance, integration, configuration and administration.
Requirements
- Support and lead the overall health and performance of all assigned applications
- Work directly with vendor and IT Infrastructure team to upgrade and maintain assigned applications
- Responsible for change management, refreshes, upgrade scheduling, and monitoring system jobs and performance
- Work with portfolio team to design, implement, integrate, or and/or enhance new applications and features
- Serve as an expert resource to understand and configure all application functionality as well as support all aspects of technical application management including resolving complex technical issues
- Partner with portfolio team and architects to configure and implement new features and ensure supportability of complete technology solutions; conduct or coordinate needed training for any impacted users or support teams
- Work with IT Infrastructure and cyber security teams to ensure system hardware, operation systems, procedures and security meet application specifications and standards
- Manage scope, planning, and tracking deliverables for operational changes, upgrades, and projects
- Develop and implement policies, procedures and best practices for application governance including approval workflows, access policies, offboarding requirements, and compliance with industry standards and regulations
- Understand application system architecture, all business processes, integrations, and data flows used by or performed by assigned applications
- Create and maintain system design and technical documentation
- Conduct system process reviews, as needed, with portfolio teams and vendors in order to optimize performance and reduce/eliminate risk
- Investigate and resolve complex technical issues with applications and integrations
- Perform root cause analysis on all production issues with recommendations for resolution and prevention
- Work with IT Infrastructure team and DBAs to troubleshoot, research and identify database and/or server issues
- Manage the integrity of security design, including participation in the implementation of backup and recovery processes
- Administer application security access and roles to protect data and software
- Create and maintain disaster recovery procedures for assigned applications and participate in the planning of operational procedures for backup and recovery of database
- Assist in determining future growth requirements of applications in areas such as database size, number of end-users and application functionality; works with IT Operations to address application capacity needs
- Proactively monitor all applications and systems for high availability, and satisfactory response time
- Manage technical vendors and escalation to vendor teams as needed to ensure quality and timely support
- Responsible for training and mentoring peers on assigned applications
- Create and maintain technical and operation management documentation and specifications
- Complete support tickets in a timely fashion, based on service level agreements
- Maintain frequent communication with stakeholders, operations, and portfolio team
- Maintain the security of confidential information
- Stay abreast of advances in technology
- Demonstrate regular and prompt attendance
- Performs other related duties as necessary or assigned
Benefits
- Competitive Benefits
- KPI Bonuses
