Customer Service Representative 3 (Mandarin)

We are seeking a Senior Customer Service Representative to join our Shared Service Centers, providing services and support to customers. The ideal candidate will have excellent communication skills, a strong customer service attitude, and experience in a similar role.

Requirements

• Manage and process customer orders, product returns, quotations, and outbound customer calls to resolve customer queries/issues
• Understand and interact with various NI departments, processes, and applications to support customer needs
• Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle
• Drive escalation and continuous improvement for Customer Operations organization
• Exercise excellent decision-making during customer interactions or escalations
• Manage post-booking activities such as providing order status/follow-up until resolution

Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off