Senior Customer Service Support

The Senior Customer Service Support will provide services & support to customers, handling customer orders, product returns, quotations, outbound customer calls, and pre-sales and post-booking activities. This role requires a high level of accuracy and independence.

Requirements

• Handle/process customer orders, product returns, quotations, inbound and outbound customer calls
• Understand and interact with NI departments, processes, and applications
• Support sales opportunity management cycle for customers
• Provide differentiated operational support through NI's business model (Tiering)
• Timely follow-up with customers on pending actions
• Create and handle customer data records
• Drive blocking issue and continuous improvement for Customer Operations organization
• Mentor other team members when needed
• Meet critical metrics to ensure consistent customer experience
• Partner with various teams and functions to deliver a customer-effortless experience

Benefits

• Competitive benefits plans
• Medical insurance plans
• Employee Assistance Program
• Employee resource groups
• Recognition
• Flexible time off plans
• Paid parental leave (maternal and paternal)
• Vacation and holiday leave