Technical Support Engineer Intern (Italian Speaking) to partner with customers to ensure their success through broad-based technical support of NI Products.
Requirements
- Creates and routes technical issues for all customers
- Handle inbound technical support requests (Phone, Email, Web)
- Validates customer entitlements and approves exceptions for unentitled customers
- Dispatch out-of-TSR scope technical issues to the appropriate support group
- Create and manage customer data records within our applications to ensure proper data integrity
- Resolves technical issues for customers across all account tiers
- Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction
- Captures and documents knowledge to enable self-service resolution
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance