Technical Support Engineer Intern (Italian Speaking)

Technical Support Engineer Intern (Italian Speaking) to partner with customers to ensure their success through broad-based technical support of NI Products.

Requirements

• Creates and routes technical issues for all customers
• Handle inbound technical support requests (Phone, Email, Web)
• Validates customer entitlements and approves exceptions for unentitled customers
• Dispatch out-of-TSR scope technical issues to the appropriate support group
• Create and manage customer data records within our applications to ensure proper data integrity
• Resolves technical issues for customers across all account tiers
• Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction
• Captures and documents knowledge to enable self-service resolution

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance